Letter to the editor

This letter is in response to the recent Observer editorial, “Raves, Rants and Reality.”

It’s very nice to hear the writer’s comments about her health care experience at Kimball Health Services and that she felt she was well taken care of, even though she was unhappy with the collections process. KHS is happy to receive these comments so that we can continue to improve our process and give our patients a better overall experience.

In order to protect the privacy of not only hers but all of our patients, I will not be drawn into a public discussion of individual cases. The is...